Shipping & Delivery

The Warehouse usually ships within 1-2 business days (excluding Sundays and holidays). Your tracking number is automatically emailed to you at the time of shipping. Such rapid shipping is usually a good thing, but it does make it difficult to cancel an order once placed unless you contact us very quickly! Once an order has begun processing, it cannot be cancelled. Also, orders cannot be altered or combined, but they can be canceled if the order has not been processed. This is because our website automatically generates the labels and Customs forms, and it does so base upon the order, hence the package contents must exactly match the order. This means to alter an existing order, the old order must be canceled and a new order created.

WE ARE UNABLE TO ACCEPT LOCAL PICKUP ORDERS. ALL ORDERS MUST BE SHIPPED. ALL ORDERS MUST BE PLACED ONLINE, OR IF NEEDED, BY PHONE. WE APOLOGIZE FOR ANY INCONVENIENCE THIS MAY CAUSE.

USA Shipping Policy:

All US shipments are shipped via USPS Priority Mail (with delivery confirmation).

We guarantee shipment delivery. This means that for US shipments, we guarantee the US Postal Service will record delivery within 5 business days (excludes Sundays, Saturdays, and holidays) for Priority Mail shipments, and 7 business days (excludes Sundays, Saturdays, and holidays) for orders shipped First Class or Ground (although unusual, every once in awhile it takes that long). If they do not record delivery within that time, we will reship your order upon request. However, once the US Postal Service records delivery, our delivery guarantee is satisfied, and our shipment obligation has ended.

International Shipping Policy:

All international shipments are shipped via USPS Priority Mail International. 

For International shipments, our shipping guarantee only extends to the point where the package arrives at an ISC International Sort Facility Service Center, International Transfer Airport or International Distribution Center, or the Shipping Partner GlobalPost Facility, but again we guarantee that tracking will show that this occurs within 20 business days, or we will reship your order on request (the reason we guarantee only to the ISC Sort Facility, International transfer airport/ distribution center, or GlobalPost facility, is because the next stop is Customs at the foreign country, and foreign Customs often does not scan the item again until *after* they are done with it, which unfortunately sometimes takes several weeks). However, once tracking with the US Postal Service shows that the package has arrived at the ISC Sort Facility, Transfer Airport, Distribution Center, or GlobalPost Facility, our delivery guarantee is satisfied, and our shipment obligation has ended. By placing an order on our site, you agree to these shipping terms.

For legal and insurance reasons, we are required to claim the full value of the order on all customs documents for all international shipments. This value is the price you paid for the order, not including shipping. If you have a concern about the amount of customs fees that you may be charged, please contact your local authorities. Customs fees are a tax levied by your country, and we have no control over them, nor any knowledge of what they might be. It is the customers responsibility to know/pay any incurred Customs or Post handling fees. You will need to talk to your Customs Office for more information on what these fees may be prior to purchasing.

 1、Rebornbuy is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

 2、We do not accept P.O. BOX or APO address, logistics companies refuse to deliver, and your order is easily lost.

 3、Tracking information will be sent to you for each package shipped out. Once your order is shipped, we will send you a shipping confirmation email containing the tracking number and link so you can follow your parcel’s journey.

Please know: the actual arrival time of hand-made products = processing time + shipping time

After your shipment has been sent, we will send you an email with the tracking code within 24-48 hours. For any questions regarding your order, you can email us . Be sure you provide your name and order number for us to quickly assist you.

The shipping company website with the tracking code will be included in our email.